Terms and Conditions

Payment Terms

Netresec require advance payment for all purchases. Payments can be made via international bank transfer with IBAN / SWIFT or with credit card.

Delivery

An ordered product will be sent as express post no later than 5 business days after the payment has been received in full. Delivery times vary depending on destination; shipments to within the EU take 3 days or less, while shipments to the US might take up to 4 days.
All our international shipments can be tracked via an online service.

Refunds

If your product arrives damaged you can return it to us stating what the problem is and if you would like a replacement or a refund. We will refund the cost of sending it back to us, provided there was an error on our part. Refund requests must be sent to Netresec within 180 days of making your payment.

Note: Netresec only sell to companies and organizations (i.e. not private consumers), whereby European laws regarding cooling-off periods are not applicable.